Qotbox General Terms and Conditions

Welcome to Qotbox.

These Terms and Conditions (the “Terms”) govern your use of the Qotbox website, mobile applications, Buyer and Supplier portals, and any related services, features, or systems.

By using the Platform, creating an account, signing in, creating a request for quotation, submitting an offer, sending a message, using Service Credits, or using any other service provided by Qotbox, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you use Qotbox on behalf of a company, organisation, establishment, or any other entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use the Platform.

The Qotbox Platform is operated by:

Legal name: Qot Box FZC

Licence / registration number: 4431951.01

Licensing authority: Sharjah Publishing City - Free Zone Authority

Emirate / free zone: Sharjah - Sharjah Publishing City Free Zone

Registered address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Legal email: legal@qotbox.com

Support email: support@qotbox.com

Privacy email: privacy@qotbox.com

The Platform operator is referred to in these Terms as “Qotbox”, the “Platform”, or “we”.

For the purposes of these Terms, the following words have the meanings set out below:

Qotbox or the Platform: the website, applications, portals, systems, and technical services provided by Qotbox.

User: any natural or legal person who uses the Platform.

Buyer: any User, whether an individual, company, establishment, or other entity, who uses the Platform to search for products or services, create requests for quotation, or communicate with Suppliers.

Supplier: a company, establishment, or commercial entity that uses the Platform to receive opportunities or requests for quotation and to submit offers for products or services.

Request for quotation (RFQ): an electronic request created by a Buyer to obtain offers from Suppliers.

Offer: a commercial offer submitted by a Supplier in response to a request for quotation.

Service Credits: an internal usage balance dedicated to paying eligible Qotbox service fees in accordance with these Terms.

Promotional Credits: free or promotional credit granted by Qotbox under specific terms or campaigns.

Content: any text, images, offers, messages, files, documents, ratings, data, or information submitted or uploaded through the Platform.

Qotbox is a technology platform designed to facilitate introduction, matching, and communication between Buyers and Suppliers, to enable Buyers to publish requests for quotation, and to enable Suppliers to view suitable opportunities, submit offers, and communicate with Buyers.

Unless Qotbox expressly announces a separate service subject to special terms, Qotbox:

• is not a seller;
• is not a buyer;
• is not a supplier;
• is not a manufacturer;
• is not an importer;
• is not a distributor;
• is not a carrier or shipping company;
• is not a commercial agent for any User;
• is not a guarantor of products or services;
• is not a guarantor of transactions;
• is not an escrow account or escrow service;
• is not an entity that receives the price of products on behalf of Suppliers; and
• is not a party to any sale, supply, or services contract concluded between a Buyer and a Supplier.

Qotbox’s role is, in principle, limited to providing the technical means that help Users introduce themselves, communicate, and exchange requests, offers, and commercial information.

The appearance of any User, Supplier, Buyer, product, service, or offer on Qotbox does not constitute endorsement, recommendation, or a warranty by Qotbox.

Qotbox does not warrant:

a Supplier’s ability to perform a transaction;

a User’s financial solvency;

the quality of products or services;

the authenticity of products;

the safety of products;

conformity of products to specifications;

the legality of products in all circumstances;

availability of stock;

delivery timelines;

completion of shipping;

payment by the Buyer;

performance by the Supplier;

warranty coverage;

replacement;

returns;

or the success of any transaction.

Each User is responsible for making an appropriate commercial decision and carrying out necessary due diligence before completing any transaction.

The Buyer is responsible for verifying the Supplier and the product or service before finally committing to a transaction or making any payment.

Depending on the nature of the transaction, this may include:

verifying the Supplier’s identity;

verifying the trade licence;

verifying the validity of documents;

verifying the product;

requesting images or samples;

inspecting the product;

verifying specifications;

quality;

quantity;

authenticity;

country of origin;

shelf life / validity;

certificates;

accreditations;

licences;

warranty;

delivery terms;

payment terms;

bank account details;

and any other information the Buyer considers necessary before completing the transaction.

The Buyer is responsible for exercising due diligence appropriate to the nature and value of the transaction.

The presence of a verification badge on a Supplier’s account does not relieve the Buyer of this responsibility.

The Supplier is responsible for the accuracy, correctness, and completeness of the information and offers it provides.

The Supplier is also responsible for:

the lawfulness of its business;

the validity of its licences;

the products and services it offers;

the accuracy of prices;

specifications;

quantities;

stock;

quality;

authenticity;

product validity / shelf life;

required certificates;

taxes;

warranties;

delivery timelines;

and any contractual obligations agreed with the Buyer.

The Supplier must disclose any material condition or exception that may affect the Buyer’s decision.

No person under 18 years of age may create a Qotbox account or use contractual services independently. The User must have full legal capacity to act or be duly authorised by the entity they represent, as applicable.

Qotbox may, to the extent permitted by law, request reasonable information or documents to verify eligibility, representative capacity, or the authority of an authorised User.

The User must provide accurate, complete, and up-to-date information when creating an account.

Depending on the type of User, required data may include:

name;

phone number;

email address;

identity or verification data;

establishment name;

trade licence;

licence number;

licensing authority;

licence expiry date;

tax number;

address;

country;

emirate;

authorised person details;

and any other information Qotbox lawfully requests for operational, verification, security, or compliance purposes.

The User must update their details whenever a material change occurs.

Qotbox may carry out verification processes appropriate to the account type and the information and documents provided.

Supplier

If a Supplier completes the verification procedures adopted by Qotbox, its account may display a badge:

“Business Verified”

This badge means that Qotbox has carried out verification relating to the business details or licensing documents submitted, in accordance with its applicable procedures.

The badge does not mean that Qotbox:

recommends the Supplier;

guarantees the Supplier;

guarantees the quality of its products;

guarantees its financial capacity;

guarantees its performance of transactions;

or guarantees the products or services it provides.

Individual Buyer

After completing verification procedures, a badge may be displayed:

“Verified Account”

indicating completion of account-data verification in accordance with Qotbox’s procedures.

Buyer representing an establishment

A badge may be displayed:

“Business Verified”

if establishment-data verification has been completed in accordance with Qotbox’s procedures.

No verification badge may be interpreted as a warranty or as a credit or commercial endorsement by Qotbox.

Qotbox may suspend or remove a verification badge if documents expire, data change, continued verification becomes impracticable, or there are reasonable indications of a breach or misuse.

Where available and lawful, Qotbox may rely on official sources, authorised verification providers, verification reports, or regulated KYC, subject to applicable consents and legal requirements. Use of any verification source does not change the limited meaning of the verification badge described above.

The User is responsible for protecting:

their password;

OTP codes;

phone;

email;

devices linked to the account;

and any other means of authentication.

The User must notify Qotbox without delay if unauthorised use of the account is suspected.

Qotbox may take security measures, such as signing devices out, suspending sessions, requesting re-verification, or restricting certain features.

Establishments may, if the service supports it, grant permissions to Users or employees affiliated with them.

The establishment is responsible for:

selecting authorised Users;

defining their permissions;

monitoring their use;

updating their permissions;

and revoking access for employees who no longer have authority.

Any action taken by an authorised User within the scope of their permissions may be treated as an action taken in the name of the establishment, unless unauthorised use is established in accordance with available verification procedures.

A Buyer may create a request for quotation containing the information required for the goods or services.

The Buyer is responsible for:

accuracy of the description;

specifications;

quantities;

attachments;

locations;

dates;

request terms;

and any information included in the RFQ.

It is prohibited to create requests that are:

fictitious;

fraudulent;

misleading;

unlawful;

related to prohibited products or services;

or intended to misuse the Platform or its Users.

Qotbox may reject, hide, suspend, or delete a non-compliant request.

Qotbox may use data such as:

categories;

business activity;

location;

Supplier scope of work;

request characteristics;

account characteristics;

and other operational criteria

to display suitable opportunities to Suppliers.

Matching does not mean that Qotbox recommends a Supplier or warrants suitability for the request.

Qotbox also does not warrant that a Buyer will receive a particular number of offers or particular prices, unless a specific service expressly provides for a particular commitment.

Some opportunities may require payment of Qotbox fees before a Supplier can access certain request details.

Fees must be displayed before the transaction is confirmed.

After a successful RFQ unlock for a given Supplier, the same unlock fee must not be charged again to that Supplier for the same request, unless the Supplier chooses another separate and clearly identified service.

Payment of an RFQ unlock fee does not guarantee:

acceptance of the Supplier’s offer;

receipt of a purchase order;

completion of the transaction;

or any commercial outcome.

The Supplier is responsible for the offer it submits.

Information in the offer must be accurate and clear, including, where appropriate:

price;

quantity;

specifications;

delivery period;

offer validity period;

taxes;

shipping;

warranty;

notes;

attachments;

and exceptions.

Qotbox may set rules determining when an offer may be amended or withdrawn.

A Buyer may accept or select an offer from those received.

The Buyer must review the offer, specifications, and terms before confirming acceptance.

Upon confirmation of acceptance, Qotbox records the action electronically.

Acceptance of an offer may give rise to contractual effect between the Buyer and the Supplier depending on the offer details, the parties’ agreement, and any contract, purchase order, or other legal requirements applicable to the transaction.

Acceptance of an offer does not mean that Qotbox becomes a party to, or guarantor of, the transaction.

Any contract relating to the purchase, sale, or supply of products or the provision of services is concluded directly between the Buyer and the Supplier.

The parties are responsible for agreeing all transaction terms, including:

price;

quantity;

quality;

specifications;

payment;

delivery;

shipping;

insurance;

customs;

taxes;

warranty;

replacement;

returns;

inspection;

acceptance;

and any other commercial terms.

Qotbox does not become a party to these obligations merely because the parties use the Platform.

Any claim or complaint relating to the following is, in principle, between the Buyer and the Supplier:

non-conforming product;

defective product;

non-genuine product;

quality discrepancy;

quantity discrepancy;

product damage;

non-delivery;

late delivery;

warranty;

replacement;

returns;

price discrepancy;

specification discrepancy;

or any breach of the sale or supply contract.

The parties are responsible for addressing these matters in accordance with their agreement and applicable laws.

Unless Qotbox later provides a separate payment service and expressly sets out its terms, the price of products and services is paid directly between the Buyer and the Supplier and at their own responsibility.

Qotbox:

does not receive the price of products for the Supplier;

does not hold the transaction price as security;

does not operate as an escrow account;

does not guarantee bank transfers between the parties;

does not guarantee bank account details provided by one User to another;

does not guarantee refunds;

and does not guarantee the other party’s performance of its obligations after payment.

The User is responsible for verifying the beneficiary name, bank account details, and transfer instructions before paying.

Qotbox provides messaging for commercial and professional purposes related to requests and transactions only.

Permitted topics include, for example:

products;

services;

specifications;

quantities;

prices;

offers;

commercial negotiation;

samples;

quality;

availability;

shipping;

delivery;

warranty;

invoices;

documents;

and after-sales service or issues related to the request.

Chats are not a space for public discussion or personal communication unrelated to work.

Use for the following is prohibited:

political discussions unrelated to the transaction;

religious or general ideological discussions unrelated to work;

general social discussions unrelated to the deal;

personal, non-professional conversations;

spam;

unsolicited advertising;

abuse;

threats;

defamation;

harassment;

fraud;

impersonation;

unlawful content;

content that infringes third-party rights;

or malicious links or files.

A User may report a chat or another User.

In accordance with law and the Privacy Policy, Qotbox may take appropriate technical or human measures to handle reports, investigate misuse, protect Users and the Platform, and prevent fraud and security threats.

This does not mean Qotbox is obliged to pre-screen or continuously monitor all chats.

The User is responsible for files and documents uploaded or sent.

It is prohibited to upload:

malicious files;

malware;

unlawful content;

forged documents;

data the User is not entitled to share;

or materials that infringe intellectual property or privacy rights.

Qotbox may technically scan files for security, protection, and misuse-prevention purposes.

Within the features available for a transaction or account, Qotbox provides a transparent means for Users to rate their dealing experience or submit feedback in accordance with the Platform’s mechanism.

Ratings must be:

genuine;

based on an actual experience;

not misleading;

not fabricated;

not defamatory;

and not the result of blackmail or threats.

Buying, selling, or coordinating ratings in an artificial manner is prohibited.

Qotbox may remove or restrict non-compliant ratings.

Ratings do not constitute a warranty or recommendation by Qotbox.

Qotbox may display ratings, averages, or indicators derived from them in accordance with the Platform design, provided this does not present the rating as an endorsement or warranty by Qotbox.

Qotbox may charge fees for certain Platform services, including, depending on available services:

publishing an RFQ;

extending a request;

increasing a request’s reach;

unlocking an opportunity for a Supplier;

or any additional service.

Service fees must be displayed to the User before the transaction is confirmed.

The final applicable price is the price calculated by the Qotbox system at confirmation, taking into account applicable taxes, if any.

Qotbox may amend service fees in the future, provided that amendments are not applied retrospectively to completed transactions.

Service Credits are an internal usage balance dedicated exclusively to paying eligible service fees charged by Qotbox.

Qotbox is the sole beneficiary of Service Credits, and the balance is used exclusively to pay fees for services provided by Qotbox itself on the Platform. It may not be used, directly or indirectly, to pay for goods or services provided by Suppliers or any third party.

Service Credits:

are not used to pay product prices to a Supplier;

are not sent to a Supplier;

are not transferable between Users;

are not transferable between companies;

are not usable outside Qotbox;

are not withdrawable in cash;

are not transferable to a bank account, except where law requires a specific different treatment;

do not constitute a bank account;

do not constitute a deposit;

do not constitute an investment;

and do not entitle the User to interest or return.

Service Credits may be used only against Qotbox’s own fees.

Paid Service Credits do not expire merely by the passage of time unless, before purchase and in a clear manner, an expiry date or specific validity period was displayed to the User and its application is legally permitted. No new expiry date applies retrospectively to previously purchased paid credit without the User’s consent or a legal basis permitting that.

Paid Service Credits are not convertible to cash or to another User while the account remains active. No right of refund arises merely because the User changes their mind after purchase, unless Qotbox decides otherwise in the offer terms, or a refund is required by law, or results from a duplicate charge, an unauthorised transaction, or a failure to deliver a Qotbox service as described in these Terms.

A User may top up Service Credits using the payment methods made available by Qotbox.

A top-up is not finally credited until successful payment is confirmed in accordance with the system and the payment provider used.

Methods of purchasing credits within mobile applications may be subject to the rules and requirements of the relevant app stores.

Qotbox may grant a User free or promotional credit.

Promotional Credits may be subject to:

eligibility conditions;

a specific purpose;

a specific campaign;

an expiry date;

and usage restrictions.

Material restrictions will be explained to the User where appropriate.

Promotional Credits are not treated as cash amounts withdrawable by the User.

If Service Credits are insufficient to pay the fees for a particular service, the paid service will not be performed until the required balance is provided or another available payment method is used.

A User’s balance must not become negative as a result of an ordinary Platform transaction.

Top-ups, usage, reversals, refunds, and adjustments are recorded in accordance with Qotbox’s records.

The following may be displayed:

transaction type;

amount;

date;

transaction status;

service reference;

and resulting balance.

A transaction record is not deleted merely because a correction occurs; a separate reversal or adjustment may be made to preserve the transaction history.

If Service Credits are deducted and a Qotbox service is not performed due to a proven technical error on the Platform’s side, Qotbox will restore the credit or make a reversal or equivalent adjustment depending on the transaction status and technical records, subject to any legal requirements or constraints arising from the payment provider.

If a Qotbox service has been correctly performed, the fee is not refundable merely because the User did not achieve the commercial outcome they expected — such as receiving offers but finding none of them suitable, non-acceptance of a Supplier's offer, or failure to complete a deal — subject to any mandatory rights granted by law.

Separately, where a request for quotation has received no offer at all, the publishing fee paid for it is not treated as consumed. For as long as no offer has been submitted on that request, the amount paid on it remains available to the Buyer: the Buyer may re-select the duration and the number of Suppliers, paying only the difference where the new selection costs more, and receiving the difference back into Service Credits where it costs less. If the request ends without any offer having been submitted, the amount paid is returned in full to the Buyer's Service Credits. Once a single offer has been submitted the service has been delivered, and this paragraph ceases to apply to that request.

If a payment is cancelled, reversed, or subject to a chargeback, Qotbox may take appropriate measures, including:

suspending credit linked to the transaction;

reversing undeserved credit;

temporarily suspending use of certain services;

and requesting additional information,

in accordance with the transaction status and applicable law.

Taxes and invoices relating to Qotbox fees are handled in accordance with applicable tax laws and regulations, the nature of the service, and tax registration status.

Qotbox provides the User with a detailed electronic invoice or receipt for Qotbox service fees in accordance with applicable legal and tax requirements. Where Qotbox is VAT-registered and a tax invoice is required, the tax invoice is issued in accordance with applicable legal requirements and timelines.

Taxes and invoices relating to products or services sold between Buyer and Supplier remain the responsibility of the parties to the transaction under applicable laws.

Use of Qotbox is prohibited for:

fraud;

money laundering or any unlawful financial activity;

bribery or unlawful commissions, or offering or soliciting any illegal benefit to influence a purchasing, supply, or award decision;

bid-rigging or collusion in tenders or requests for quotation, market or customer allocation, unlawful price coordination, or any practice that unlawfully restricts competition;

requesting, offering, or selling counterfeit, adulterated, or fake goods, or goods or content that infringe third-party intellectual property rights;

circumventing sanctions or trade restrictions, or applicable import, export, customs, or regulatory licensing requirements;

impersonation;

forged documents;

misleading information;

fictitious requests;

fictitious offers;

manipulation of ratings;

misuse of Promotional Credits;

bypassing or circumventing Platform fees;

exploiting technical errors to obtain an undeserved benefit;

system intrusion;

exceeding authorised access;

distributing malware;

phishing;

collecting User data without entitlement;

using multiple accounts to circumvent rules;

dealing in prohibited or restricted goods or services without the required licences;

or any activity that violates the law or third-party rights.

A User must not use Qotbox to request or offer any product or service prohibited under applicable laws.

If a product or activity requires a licence, permit, or regulatory approval, the User bears full responsibility for obtaining it before offering, supplying, or purchasing it whenever required.

Qotbox may use technical and human systems and procedures to detect:

fraud;

misuse;

unusual activity;

intrusion attempts;

fake accounts;

suspicious documents;

or breaches.

Where needed, Qotbox may:

request additional information;

suspend a transaction;

restrict an account;

suspend a feature;

remove content;

retain records;

or engage with competent authorities in accordance with the law.

All intellectual property rights relating to Qotbox, including:

the name;

trade mark;

logo;

design;

software;

code;

interfaces;

databases;

and original content

belong to Qotbox or its licensors.

Use of the Platform does not grant the User any ownership in these rights.

The User retains rights in Content that the User lawfully owns.

The User grants Qotbox a non-exclusive, limited licence to the extent necessary to host, store, technically process, and display the Content to relevant Users, operate the services, protect the Platform, and comply with legal obligations.

The User represents that they have the right and authority to upload or send the Content they provide.

Intellectual property infringement notices

If a rights holder believes that Content published or circulated through Qotbox infringes an intellectual property right, they may send a notice to the legal email stated in these Terms, including sufficient information to identify the rights holder, the right claimed, the Content or location complained of, contact details, and any documents or reasonable evidence supporting the claim.

After assessing the notice and to the extent permitted by law, Qotbox may restrict access to or temporarily or permanently remove the Content, request information from the parties concerned, and take action in respect of accounts shown to be repeat infringers. A precautionary or administrative step by Qotbox does not constitute a final determination of ownership of the right or of any dispute between the parties.

Qotbox may use third-party services, such as:

hosting;

cloud storage;

payments;

messaging;

SMS;

OTP;

notifications;

analytics;

and security services.

Some of these services may be subject to separate terms and policies of the providers that supply them.

Qotbox does not warrant the continued availability of any third-party service outside its reasonable control.

Qotbox seeks to provide its services in a stable and secure manner.

However, the service may experience temporary interruptions due to:

maintenance;

updates;

outages;

internet issues;

third-party services;

security incidents;

or causes beyond reasonable control.

Certain features may be temporarily suspended for maintenance, security, or compliance purposes.

Qotbox may suspend an account or restrict certain functions where there is a reasonable ground, such as:

suspicion of fraud;

account compromise;

incorrect documents;

breach of these Terms;

misuse of the Platform;

a security risk;

unlawful activity;

or a requirement from a competent authority.

Qotbox may ask the User to provide information or documents to address the situation.

Qotbox may terminate a User’s account in the event of a material or repeated breach, unlawful activity, a security risk, or a legal requirement.

A User may request closure of their account in accordance with the available procedures.

Account closure does not erase obligations or records that must be retained by law or that are necessary to settle ongoing transactions or disputes.

Upon account closure or termination:

the User’s access to the Platform may cease;

prior obligations remain in force;

records required by law or for protection of rights may be retained;

provisions that by their nature survive termination remain in effect;

Unused paid Service Credits are not forfeited merely because of account closure or termination. If the User requests closure and the account is in good standing, Qotbox may enable use of the paid balance within a reasonable period before final closure, or handle it in accordance with the purchase terms and the law. If use of paid credit becomes impossible because of a final decision by Qotbox that is not attributable to the User’s breach or fraud, the balance will be settled in a lawful and fair manner, including a refund where legally required or appropriate under the purchase terms. Necessary adjustments may be made due to chargebacks, duplicate charges, amounts owed to Qotbox, proven fraud, or an order from a competent authority. Promotional Credits remain subject to the terms of the relevant campaign or offer.

Any dispute arising between a Buyer and a Supplier regarding:

the product;

the service;

price;

direct payment;

bank transfer;

specifications;

quality;

quantity;

shipping;

delivery;

delay;

warranty;

replacement;

returns;

or contract performance

is, in principle, a dispute between the parties to the transaction.

Without any obligation to adjudicate the dispute, Qotbox may provide reporting or communication tools or Platform records to the extent permitted by law.

Qotbox’s involvement for support or to provide information does not make the Platform a party to the dispute or a guarantor of its outcome.

To the maximum extent permitted by law, Qotbox is not liable for the acts or omissions of a Buyer or Supplier, or for the quality, authenticity, safety, conformity, or legality of products or services provided by Users, or for performance of sale or supply contracts between Users.

To the maximum extent permitted by law, Qotbox is also not liable for:

direct payments between Users;

bank transfers between them;

non-delivery;

delay;

product defects;

specification discrepancies;

a User’s failure to perform their obligations;

or indirect or consequential losses arising from Users’ dealings.

Nothing in these Terms is to be construed as excluding or limiting liability that cannot be excluded or limited by law.

These Terms do not relieve Qotbox of liability for its own acts or obligations to the extent determined by applicable law.

If a User is legally qualified as a consumer in a particular transaction, these Terms are not intended to cancel or diminish any mandatory rights granted by law that cannot be waived contractually.

Any provision of these Terms that conflicts with a mandatory right that cannot be excluded applies only to the extent permitted by law.

To the extent permitted by law, the User agrees to indemnify Qotbox against claims, losses, and reasonable costs arising directly from:

the User’s breach of these Terms;

the User’s breach of law;

the User’s infringement of third-party rights;

the User’s provision of unlawful Content or data;

or the User’s engagement in a commercial dealing outside Qotbox’s responsibility.

This clause does not extend to liability that rests on Qotbox itself and that may not lawfully be shifted to the User.

Personal data are processed in accordance with Qotbox’s Privacy Policy and applicable laws.

Depending on Platform use, data that may be processed include account, company, and verification data, requests for quotation, offers, messages, attachments, ratings, technical logs, Service Credits, transactions, and support data.

The Privacy Policy is to be read alongside these Terms. Acceptance of these Terms does not, by itself, constitute consent to any processing of personal data for which the law requires a separate and specific consent.

Qotbox may send notices to the User via:

the application;

email;

SMS;

other electronic messaging channels activated by Qotbox in accordance with law;

or any registered or approved means of communication.

Notices may include:

account status;

verification;

requests for quotation;

offers;

messages;

payments;

Service Credits;

security;

and legal updates.

The User must keep registered contact details up to date.

Qotbox may send marketing messages, offers, or news in accordance with applicable laws and regulatory requirements and the User’s settings.

Creating an account or accepting these Terms or the Privacy Policy does not constitute independent consent to receive marketing messages. Where a marketing channel or practice requires consent, Qotbox obtains clear and separate consent to the extent required by law, and provides an appropriate means to object or unsubscribe.

A User may unsubscribe from marketing messages using the available means.

Unsubscribing from marketing does not cover notices necessary for account operation, security, transactions, or legal obligations.

Qotbox may develop, modify, add, or remove certain Platform features where lawful and appropriate for operations, security, or service development.

Existing rights and obligations relating to paid services will be taken into account.

Qotbox may update these Terms when there are changes to:

services;

laws;

regulatory requirements;

security risks;

or the operating model.

The last-updated date will be indicated.

Where a material change affects the User’s rights or obligations, Qotbox will notify the User in an appropriate manner in-app or via a registered contact method before the change takes effect, where practicable or required by law.

The User may be asked to expressly accept the new version where appropriate or required.

Neither party is liable for delay or non-performance resulting directly from circumstances beyond its reasonable control, such as natural disasters, general outages, governmental decisions, conflicts, large-scale cyberattacks, or critical infrastructure failures.

Reasonable efforts must be made to mitigate the effect of such circumstances where possible.

Qotbox may retain electronic records of transactions and actions taken on the Platform, including consents, requests, offers, messages, and service-related movements.

Records of acceptance of legal documents may include the version or number of the Terms and Privacy Policy, the date and time of acceptance, the account or User identifier, and any technical data necessary to prove acceptance lawfully.

Subject to law and other relevant evidence, such records may be relied upon to prove actions taken through the account.

Use of electronic records does not prevent any User from proving error or unauthorised access by available legal means.

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Qot Box FZC is licensed by the Sharjah Publishing City Free Zone Authority in the Emirate of Sharjah. That free zone is not a financial free zone with its own civil and commercial courts, so UAE federal law and the legislation of the Emirate of Sharjah apply, together with the regulations of the free zone authority to the extent they apply to the operating entity.

The User and Qotbox should preferably attempt to resolve any complaint or dispute relating to Qotbox services amicably through support or legal contact channels.

If an amicable resolution cannot be reached, jurisdiction lies with the competent courts of the Emirate of Sharjah, United Arab Emirates, without prejudice to any mandatory jurisdiction or non-waivable right that assigns a dispute elsewhere.

This clause does not prevent either party from seeking urgent judicial relief where available by law.

These Terms may be made available in Arabic and English.

In the event of a conflict between the two versions, the Arabic version prevails, unless the law requires otherwise.

If any provision of these Terms is held to be invalid or unenforceable, that does not affect the validity or enforceability of the remaining provisions.

The affected provision will be applied to the extent permitted by law and so as to achieve its lawful purpose as far as possible.

Qotbox’s failure to exercise, or delay in exercising, any right does not constitute a waiver of that right.

The User may not assign their rights or obligations under these Terms to another party without Qotbox’s consent where consent is required.

Qotbox may assign its rights and obligations to an affiliate or legal successor in the context of a restructuring, business transfer, or acquisition, in accordance with applicable laws and with due regard to User rights.

These Terms are to be read alongside:

the Privacy Policy;

and any special terms for a particular service that the User expressly accepts.

These Terms and any special service terms expressly accepted by the User constitute the contractual framework governing use of Qotbox services, while the Privacy Policy governs processing of personal data in accordance with law.

To contact Qotbox:

Support: support@qotbox.com

Legal: legal@qotbox.com

Privacy: privacy@qotbox.com

Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

Qotbox services are subject to applicable UAE legislation, including legislation governing technology-based commerce, electronic transactions, data protection, competition, and consumer rights, and any verification or KYC requirements that actually apply to Qotbox’s activity or to a verification service it uses. Nothing in these Terms diminishes a mandatory right that cannot be waived by agreement.